When and how do I need to pay?
The deposit secures the hire, final payment is due prior to hire kit being sent out. Payment is through paypal.
Where do we post to?
We post to any location within the UK.
Can I choose the nappies hired?
Of the available nappies you can state if there is a particular brand you are interested in but not a specific pattern or colour. There will be a variety of colours and patterns which are unisex in design.
What happens if the nappies are too big or small?
A variety of brands are included in the kits to try and ensure there are some that will suit your child. Kits will be split into 2 weight ranges, 30-45lbs and 40-70lbs, we recommend getting an accurate weight before hire so you know which kit will be better suited. We may be able to exchange some nappies after you receive the hire kits for the size up or down, subject to you paying for postage and availability.
I keep getting leaks!
It can take a bit of time to figure out specific brands and nappy styles and how they fit your child's shape and size. Get in touch and we will try and help you sort out any leak or fit issues.
Can I extend the hire?
Yes, subject to availability you can extend for £5 per week, payable 4 weeks at a time. It is best to arrange contact us as soon as possible to avoid disappointment.
How are the used nappies cleaned before use?
All nappies, wipes and reusable accessories will be stripped of mineral build up and sanitised to extremely high standards, ensuring any bacteria, virus or fungi are fully removed as per Health and Safety Executive (HSE) guidelines.
Stripping involves a long wash or soak with detergent and a laundry booster, this ensures any minerals, soiling and stains are removed. This is followed by sanitisation.
Depending on the fabric, sanitisation will either be by heat treatment or soaked in hypochlorite for 30 minutes to breakdown ammonia and kill pathogens.
The strip and sanitisation process will be finished with a long 3 hour 60 degree wash with detergent to ensure all products used are washed out and completely safe to use.
After this process all nappies will be assessed for wear and tear, any nappies that do not remain in excellent condition will be disposed of or sold on ensuring only excellent quality nappies remain to hire.
Clean Cloth Nappies strip and sanitise guidlines followed to ensure efficacy of clean: https://cleanclothnappies.com/strip-sanitise-instructions-uk/
When does the hire period start?
As soon as you receive the kit.
I cant remove a stain!
Let us know as soon as possible and we will try to help you trouble shoot your wash routine to prevent the stains happening in the first place and give you tips to remove the staining in place.
Can I use nappy cream?
Yes! Please use a fleece/silk/disposable liner with an zinc based cream as they can stain, however any cream can be used and will wash out as long as you use a full dose of detergent, warm (40)-hot (60) washing and ensure optimal loading for good agitation.
Can I buy the nappies in the hire kit?
Yes, subject to availability you can buy the nappies you like from the hire kit for up to 25% off rrp.